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Setting Up Your Website to be Your 24-hour Sales Team | Part 4 | Comparing Your OST to an IST

What is needed for your website to operate as a 24-hour sales team?

In Part 3, we discussed the best themes to use if you want to create your website to function as a sales team; but how do you prepare your website to function as a sales team?

Prepare your online sales team (OST) as you would prepare your in-house sales team (IST). Obviously an OST can’t replace the value an IST brings; but for the small business that doesn’t have staff; this is an excellent way to make the most of your website. It will provide some of the benefits of an IST and will remove some of the hats the small business owner has to wear.

The importance of a well designed website can not be understated for the small business owner. Your website must be viewed as an investment in the future of your business because like it or not; the world of digital commerce is here to stay. Let’s make a comparison of an IST and an OST. But first let’s examine the duties of a sales team in general.

What does a sales team do?

  1. Promotes your business
  2. Brings awareness to all your products and services
  3. Makes the sale
  4. Discusses upsells and cross sales with the customer
  5. Makes customer aware of loyalty programs
  6. Explains the payment and shipping methods
  7. Checks inventory
  8. Follows up with the sale
  9. Customer service before and after the sale
  10. Stays in touch

Next week, we’ll look at each tool more in depth.

Setting Up Your Website to be Your 24-hour Sales Team | Part 3 | The Tools You’ll Need

Setting Up Your Website to be Your 24-hour Sales Team | Part 3 | The Tools You’ll Need

In the last issue, we discussed in general, the important features of a well designed website. In this issue, we will get more specific with what tools you need to set up your website to be your 24-hour sales team.

A nicely designed and well functioning website cannot be understated. A small business owner wears many hats. If they don’t have someone to manage their websites, the website could quickly become outdated leaving your on-line sales team without the tools needed to function as it should. Remember, your website is the front door to your online reputation. If you don’t want to have someone else to manage your website, make sure you have the tools in place to keep your sales team working.

Theme Options

If you use WordPress to build your website, there are a number of theme options that will let you build exactly the type of website you need to function as a sales team. Here’s a list of the top 7 theme builders (according to my research) and their corresponding links to their websites.

  1. SeedProd
  2. Thrive Architect
  3. Beaver Builder
  4. Divi
  5. Visual Composer Website Builder
  6. Elementor
  7. Oxygen

Out of these, I have personally used Oxygen and Divi; however, I do plan to try Elementor and Beaver Builder in the near future and create a list of my own based on my personal experience with each of them.

Hosting

With these theme builders, you can use the hosting company of your choice as opposed to theme builders that host your site for you. This is not a choice I would recommend as you are often forced to have their brand at the end of your domain name unless you pay for a pro version. The only branding that should be associated with your website is your own!

Support

These theme builders also come with support in case you run into a problem as you’re building your website. While the support is very good, it doesn’t beat the support of having dedicated customer service when you have someone else build your website. By dedicated support I mean, the ability to speak to and work with one person who knows all about your website.

Next week, I’ll provide a list of the types of elements that need to be in place to create a website that can function as your sales team.

Setting Up Your Website to be Your 24-hour Sales Team | Part 2 | Designing or Re-Designing your Small Business Website

Setting Up Your Website to be Your 24-hour Sales Team | Part 2 | Designing or Re-Designing your Small Business Website

Part 2: A well designed website is the first step in creating your digital sales team.

Designing or Re-Designing your Small Business Website

Sometimes small business owners want to design or re-design their websites themselves. There is much to consider in taking on that task and we hope this series will be helpful to you.

Online marketing begins with your website, so having a well-designed and functional website is crucial. Some of the future topics we will discuss are content marketing (June), social media marketing (July), and AI (August). But first, you need to start with a well-designed and functional website.

For small business owners who haven’t yet dabbled with web design, WordPress is a good starting point.

Selecting the best WordPress theme for you

Themes are templates you use to build your website. They include “behind the scenes” coding to facilitate design such as fonts, layouts, functionality for importing images, integrating with features like eCommerce, etc.

Every WordPress installation comes with a couple of built-in free themes you can use. These may suffice for a basic site. However, business websites will probably benefit from added features found in third-party themes. Let’s look at some considerations in terms of design and move on to choosing the right template for your small business needs.

Features. Don’t choose a theme with a lot of fancy features unless you need them. They can slow down your site.

Responsiveness. Do choose a responsive theme. This means that your website will visually adjust itself to all types of devices. This is especially important for mobile phones since more and more people are viewing websites from their phones.

Color. Keep color in mind when choosing your theme. Color is hugely important because it reflects the mood you want to set for your website. Some colors do not translate well to websites, so it’s important to use a color that’s approved for websites. The importance of color can’t be understated. Coming up in May, I will discuss the psychology and nuances of color when designing a website.

Fonts. Don’t choose a theme with a font that’s hard to read. Make your fonts simple, sophisticated, and readable using two different fonts, one for the heading and one for the text. Mixing up too many fonts can look inconsistent.

Type of Theme for Your Small Business Needs.

Are you building a business page? Themes designed for businesses often include the ability to create landing pages, a call to action functionality, and pages for products, services, and contact data.

Are you planning to sell online? By choosing the right theme and plugins, you can build a powerful and secure eCommerce solution to propel your business using your website as a sales tool.

Are you planning to use a blog? If so, a basic theme will probably work well for your needs.

Do you want a membership site? Look for a theme that will allow you to provide information to members and visitors, enabling a sign-in option for restricted access to members only.

Finally, make sure that the theme you choose comes with good support. Consider buying a premium theme. Free themes will provide a space to design but have minimal flexibility to create a design that suits you or your business. Free themes might not be regularly updated, and there is little support included with a free theme. And speaking of support, make sure you get a theme that provides support just in case you run into a problem with the theme. Be sure you get a theme from a vendor with an excellent reputation and prompt, responsive tech support. We can’t over-emphasize this.

How to Make Your Website Your 24 Hours a Day, 365 Days a Year Sales Team

How to Make Your Website Your 24 Hours a Day, 365 Days a Year Sales Team

How to Make Your Website Your 24 Hours a Day, 365 Days a Year Sales Team

Building Your Website to Work for You | Part 1

Your website has great potential to work for you as well as a full time sales team if it is designed to work as one.

1. Equip Your “Team” with the Right Tools

  • First of all, you’ll need a well designed, professional website
  • Optimized for all mobile devices – most people are looking at your website on their phones so it must be ready
  • Optimized for the search engines so you can be easily found in the search results
  • A fast website; one that loads quickly so as not to keep the visitors waiting
  • Great content
  • Good quality images (preferably of your own products)
  • Security to provide safety for your business and your visitors
  • e-Commerce if possible

2. Basic Communication Tools that Need to be in Place

  • Contact information either using forms or with phone number links at crucial places throughout your website.
  • A chat option is helpful for instant communication. Join Chat is a very simple chat box to install and configure. 
  • A good CRM platform such as Zoho, Salesforce, or Oracle to keep track of visitors who interact in some way with your website.

Next Week: Setting Up Your Website to be Your Sales Team | Part 2

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